by Dale Carnegie
7/10
Key Ideas:
Don’t criticize, condemn or complain.
Try honestly to see things from the other person’s point of view.
Let the other person save face.
Other interesting notes:
People are emotional, not rational.
Become genuinely interested in other people.
Smile.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person’s interests.
Make the other person feel important – and do it sincerely.
The only way to get the best of an argument is to avoid it.
Show respect for the other person’s opinions. Never say, “You’re wrong”.
If you are wrong, admit it quickly and emphatically.
Begin in a friendly way.
Get the other person saying “yes, yes” immediately.
Let the other person do a great deal of the talking.
Let the other person feel that the idea is his or hers.
Be sympathetic with the other person’s ideas and desires.
Appeal to the nobler motives.
Begin with praise and honest appreciation.
Call attention to people’s mistakes indirectly.
Talk about your own mistakes before criticizing the other person.
Ask questions instead of giving direct orders.
Praise the slightest improvement and praise every improvement.
Give the other person a fine reputation to live up to.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.
Thoughts on the book:
A classic on interacting with others, should be mandatory reading. Unfortunately, goes too much in the “fake/manipulation” direction, which I’m not a fan, even if it’s effective.
If you like this, you’ll probably like: Influence, Getting to yes, Just listen, 48 laws of power, 7 Habits, How to stop worrying and start living, books
Leo :) 